Outage in Pexip

SIP/H323 -> Google Meet calls taking a long time to setup or failing to set up at peak times.

Resolved Minor
April 16, 2024 - Started 16 days ago - Lasted 2 days
Official incident page

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Outage Details

We are currently investigation the issue to establish root cause.
Components affected
Pexip Google Hangouts Meet Interoperability Service
Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 04/18/2024 01:45PM

Further adjustments were made before today's Peak which were shown to be successful. This issue is now resolved.

INVESTIGATING 15 days ago - at 04/17/2024 09:58AM

Whilst the implemented changes notably reduced the setup delays and failures during today's 08:00 AM UTC peak, there were still a few instances of delays and call failures observed. Our investigation is ongoing, and we aim to provide a complete solution as soon as possible

MONITORING 16 days ago - at 04/16/2024 03:47PM

We have identified what we believe to be the cause of this issue and have deployed a fix. We will continue to monitor at this time

INVESTIGATING 16 days ago - at 04/16/2024 01:48PM

We are currently investigation the issue to establish root cause.

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