Outage in Piano Software

Intermittent Piano ID errors

Resolved Minor
January 23, 2023 - Started over 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

Some clients on the US instance are experiencing intermittent Piano ID issues that may affect user logins. Our team is currently investigating the issue.
Components affected
Piano Software US - id.piano.io
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 01/23/2023 09:35PM

This incident has been resolved.

MONITORING over 1 year ago - at 01/23/2023 08:16PM

A fix for this issue has been implemented, and we are monitoring the results.

IDENTIFIED over 1 year ago - at 01/23/2023 07:46PM

This issue has been identified and a fix is being implemented. We will continue to provide updates via this channel.

INVESTIGATING over 1 year ago - at 01/23/2023 07:01PM

Some clients on the US instance are experiencing intermittent Piano ID issues that may affect user logins. Our team is currently investigating the issue.

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