Outage in Piano Software

Delayed Insight reporting

Resolved Minor
January 25, 2023 - Started over 2 years ago - Lasted about 8 hours
Official incident page

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Outage Details

Our team is currently implementing a fix for an issue that is leading to lag in Insight reporting. We will continue to update here as the situation progresses.
Components affected
Piano Software Piano Insight Dashboard
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 01/26/2023 12:17AM

This incident has been resolved.

MONITORING over 2 years ago - at 01/25/2023 08:37PM

Real-time reporting has been restored. We are continuing to monitor for any further issues.

IDENTIFIED over 2 years ago - at 01/25/2023 06:18PM

Reporting is delayed in some instances. Our on-call engineering staff is continuing to implement and monitor, and we will provide further updates via this channel.

MONITORING over 2 years ago - at 01/25/2023 05:20PM

Real-time reporting has been restored. We are continuing to monitor for any further issues.

IDENTIFIED over 2 years ago - at 01/25/2023 04:47PM

Reporting is delayed again in some instances. Our team is working toward a resolution, and we will continue to provide updates here.

MONITORING over 2 years ago - at 01/25/2023 04:12PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 2 years ago - at 01/25/2023 04:04PM

Our team is currently implementing a fix for an issue that is leading to lag in Insight reporting. We will continue to update here as the situation progresses.

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