Outage in Piano Software

Delayed Insight reporting

Resolved Minor

January 25, 2023 - Started about 3 years ago - Lasted about 8 hours
Official incident page

Incident Report

Our team is currently implementing a fix for an issue that is leading to lag in Insight reporting. We will continue to update here as the situation progresses.

Components affected

Piano Software Piano Insight Dashboard

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Latest Updates ( sorted recent to last )

RESOLVED about 3 years ago - at 01/26/2023 12:17AM

This incident has been resolved.

MONITORING about 3 years ago - at 01/25/2023 08:37PM

Real-time reporting has been restored. We are continuing to monitor for any further issues.

IDENTIFIED about 3 years ago - at 01/25/2023 06:18PM

Reporting is delayed in some instances. Our on-call engineering staff is continuing to implement and monitor, and we will provide further updates via this channel.

MONITORING about 3 years ago - at 01/25/2023 05:20PM

Real-time reporting has been restored. We are continuing to monitor for any further issues.

IDENTIFIED about 3 years ago - at 01/25/2023 04:47PM

Reporting is delayed again in some instances. Our team is working toward a resolution, and we will continue to provide updates here.

MONITORING about 3 years ago - at 01/25/2023 04:12PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 3 years ago - at 01/25/2023 04:04PM

Our team is currently implementing a fix for an issue that is leading to lag in Insight reporting. We will continue to update here as the situation progresses.

Latest Piano Software outages

[Piano Analytics] Incident supported by the on-call team - 18 days ago

[Activation] Webhook Delivery Issue (US Region) - 23 days ago

[Piano Analytics] Incident supported by the on-call team - about 1 month ago

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