Outage in Piano Software

[Piano Analytics] Data collection issue (SDK JS v6.8)

Resolved Minor
January 26, 2023 - Started about 1 year ago - Lasted 5 minutes
Official incident page

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Outage Details

We are currently experiencing an issue with the Piano Analytics SDK JS version 6.8. Some customers may experience an issue with this version of the SDK, resulting in an abnormal quantity of collected events. Our technical teams are actively working to resolve the issue. We apologise for any inconvenience caused.

Affected customers - Less than 1%
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 01/26/2023 11:18AM

The issue has been resolved and everything is back to normal.

INVESTIGATING about 1 year ago - at 01/26/2023 11:13AM

We are currently experiencing an issue with the Piano Analytics SDK JS version 6.8.
Some customers may experience an issue with this version of the SDK, resulting in an abnormal quantity of collected events.
Our technical teams are actively working to resolve the issue.
We apologise for any inconvenience caused.

Affected customers - Less than 1%

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