Outage in Piano Software
[Piano Analytics] Events missing on a 10 minutes period
Resolved Major
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Outage Details
Affected customers - All customers
Components affected
Piano Software Piano Analytics Data CollectionLatest Updates ( sorted recent to last )
All the events have been retrieved. Everything is back to normal.
After investigation, we can say that a recovery of these missing events will be possible. We will do it this afternoon.
Due to a technical issue, some data was not processed between 7:30 am to 7:45 am (UTC). The corresponding traffic has therefore been missing.
Our technical teams are actively working on it.
We apologize for the inconvenience.
Affected customers - All customers
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