Outage in Piano Software

[Piano Analytics] Delay in real-time data

Resolved Major
May 25, 2023 - Started 12 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently experiencing a delay in real-time data processing on Piano Analytics (since 5:30 AM UTC). This represents about 1% of all customer traffic. Scheduled exports will be sent once the data is ready. Our technical teams are actively working to resolve the issue. We apologise for any inconvenience caused.

Affected customers - All customers
Components affected
Piano Software Piano Analytics Data Processing - Delta Piano Software Piano Analytics Data Collection Piano Software Piano Analytics Exports - Delta
Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 05/25/2023 09:36AM

The issue has been resolved and the delay in real-time has now been caught up.
All scheduled exports have been sent.

IDENTIFIED 12 months ago - at 05/25/2023 08:34AM

We have fixed the issue. Real time data delay has been caught up. We are now working on sending scheduled exports.

INVESTIGATING 12 months ago - at 05/25/2023 07:36AM

We are currently experiencing a delay in real-time data processing on Piano Analytics (since 5:30 AM UTC). This represents about 1% of all customer traffic.

Scheduled exports will be sent once the data is ready.
Our technical teams are actively working to resolve the issue.

We apologise for any inconvenience caused.

Affected customers - All customers

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