Outage in Piano Software
[ID] [EU] Reset password and consumer welcome emails are delayed
Resolved Minor
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Outage Details
Components affected
Piano Software Piano ID and VX transactional EmailsLatest Updates ( sorted recent to last )
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We have noticed that ID reset password emails and consumer welcome emails are delivered with some delay on our EU environment - we are currently investigating the issue.
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