Outage in Piano Software
[VX] User search issues (EU region)
Resolved Minor
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Outage Details
Components affected
Piano Software API Endpoints - EU - api-eu.piano.ioLatest Updates ( sorted recent to last )
The delays with user search and related exports have been resolved. All outstanding reports have now been generated. Some user updates that took place during the affected period (less than 1%) will be delayed in reporting as the reports repopulate over the next couple of days.
Some Piano clients in the EU environment may experience timeouts while searching for users or pulling user exports (including API, reports, and dashboard User Mining results). We are currently investigating the issue.
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