Outage in Piano Software

EU Dashboard Reporting Delayed Updates

Resolved Minor
February 12, 2024 - Started 3 months ago - Lasted about 5 hours
Official incident page

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Outage Details

Our team has identified an issue that is leading to user mining and other reports displaying data updated only up to 13:00 UTC today in the EU dashboard. We are currently working on deploying an update that will bring the reports back to real time.
Components affected
Piano Software Publisher Dashboard - Europe - https://dashboard-eu.piano.io
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/12/2024 07:38PM

New user data has been synced, and reports are functioning as normal. A final review is being conducted that will be finished by tomorrow morning.

MONITORING 3 months ago - at 02/12/2024 04:17PM

A fix has been implemented, and the remaining delayed data is propagating. We will continue to provide updates via this channel.

IDENTIFIED 3 months ago - at 02/12/2024 02:58PM

Our team has identified an issue that is leading to user mining and other reports displaying data updated only up to 13:00 UTC today in the EU dashboard. We are currently working on deploying an update that will bring the reports back to real time.

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