Outage in Plivo

Delivery delay on Outbound toll-free SMS/MMS towards the US and Canada phone numbers : ATT

Resolved Minor
June 30, 2023 - Started about 2 years ago - Lasted about 7 hours
Official incident page

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Outage Details

Dear Valued Customer, One of our carrier partners currently observing outbound toll-free SMS/MMS delivery delays for a small segment of ATT phone numbers in the US and Canada. All other services are operating normally. We are actively working with our carrier to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #31600
Components affected
Plivo Toll-free SMS, USA & Canada
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 07/01/2023 12:01AM

This incident has been resolved.

MONITORING about 2 years ago - at 06/30/2023 11:34PM

Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.

INVESTIGATING about 2 years ago - at 06/30/2023 05:12PM

Dear Valued Customer,

One of our carrier partners currently observing outbound toll-free SMS/MMS delivery delays for a small segment of ATT phone numbers in the US and Canada. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#31600

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