Outage in Plivo

Call failures and Billing discrepency on Voice platform

Resolved Minor
February 29, 2024 - Started 2 months ago - Lasted 5 minutes
Official incident page

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Outage Details

Dear Valued Customer, We have observed some failures in our Billing System which resulted in higher voice call charges resulting in a negative balance for some of our customers which led to call failures. We are actively working with our engineering team to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us
Components affected
Plivo Payments and Billing Plivo REST APIs and XML
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 02/29/2024 12:42PM

This incident has been resolved and the Engineering team has confirmed that the Customer Balance is reflected correctly

INVESTIGATING 2 months ago - at 02/29/2024 12:39PM

Dear Valued Customer,

We have observed some failures in our Billing System which resulted in higher voice call charges resulting in a negative balance for some of our customers which led to call failures. We are actively working with our engineering team to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us

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