Outage in Plivo

Delivery delays on inbound/outbound Tollfree SMS towards T-Mobile in US

Resolved Minor
April 15, 2024 - Started 16 days ago - Lasted about 4 hours
Official incident page

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Outage Details

Dear Valued Customer, We are currently observing inbound/outbound SMS delivery delays from a small segment of Tollfree SMS towards T-Mobile in US. All other SMS services are operating normally. We are actively working with our carrier to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #60304
Components affected
Plivo Toll-free SMS, USA & Canada
Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 04/16/2024 03:34AM

This incident has been resolved.

MONITORING 16 days ago - at 04/16/2024 01:19AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 16 days ago - at 04/15/2024 11:32PM

Dear Valued Customer,

We are currently observing inbound/outbound SMS delivery delays from a small segment of Tollfree SMS towards T-Mobile in US. All other SMS services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#60304

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