Outage in Podium

Links failing to send to T-Mobile

Resolved Minor
June 27, 2023 - Started almost 2 years ago - Lasted 22 days

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Outage Details

We are receiving reports of T-Mobile filtering links for unregistered messages, we are working with our partners for a quick resolution. For customers that are experiencing this issue, [registering for 10DLC](https://www.podium.com/knowledgebase/s/article/Registering-Your-Business-for-10DLC-Required) will prevent this from happening in the future. The current ETA for approvals is 2-3 weeks. Please reach out to support if there are any questions!
Latest Updates ( sorted recent to last )
IDENTIFIED almost 2 years ago - at 07/12/2023 08:56PM

We are receiving reports of T-Mobile filtering links for unregistered messages, we are working with our partners for a quick resolution. For customers that are experiencing this issue, [registering for 10DLC](https://www.podium.com/knowledgebase/s/article/Registering-Your-Business-for-10DLC-Required) will prevent this from happening in the future. The current ETA for approvals is 2-3 weeks. Please reach out to support if there are any questions!

RESOLVED almost 2 years ago - at 06/28/2023 09:59PM

We have implemented a workaround to help with links being filtered.

Business 10DLC registration will still be required for everyone later this year. Registration can take a couple weeks, learn more on how to get started [here](https://www.podium.com/knowledgebase/s/article/Registering-Your-Business-for-10DLC-Required).

IDENTIFIED almost 2 years ago - at 06/27/2023 04:12PM

Unregistered 10DLC business numbers are failing to send links to T-Mobile users. We are working with our partners to resolve this issue.


Registering your number for 10DLC will help resolve the issue and will be required for all businesses later this year. Learn more [here](https://www.podium.com/knowledgebase/s/article/Registering-Your-Business-for-10DLC-Required).

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