Outage in PointClickCare
Encounter Notes from Practitioner Workspace are not visible on a Resident Chart
Resolved Minor
January 11, 2024 - Started about 2 years ago
- Lasted about 18 hours
Incident Report
Teams are investigating an issue causing Encounter Notes completed and signed within Practitioner Workspace/Practitioner Engagement Web to not appear in the Prog Note tab of a resident chart.
This does not affect Progress Notes generated from the main PointClickCare website.
Updates to follow.
This does not affect Progress Notes generated from the main PointClickCare website.
Updates to follow.
Components affected
PointClickCare Senior Care EHR ApplicationNeed to monitor PointClickCare outages?
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Latest Updates ( sorted recent to last )
about 2 years ago - at 01/11/2024 12:13AM
Teams are investigating an issue causing Encounter Notes completed and signed within Practitioner Workspace/Practitioner Engagement Web to not appear in the Prog Note tab of a resident chart.
This does not affect Progress Notes generated from the main PointClickCare website.
Updates to follow.
about 2 years ago - at 01/11/2024 12:54AM
Teams continue to work towards resolving this issue. Next scheduled update will be tomorrow at 10am EST.
about 2 years ago - at 01/11/2024 03:06PM
Teams have identified a potential fix that we will be working to deploy later today. Additional updates to follow.
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