Bad Gateway messages at login for Smartfind Express in Canada

No additional issues have been identified while monitoring the solution. All sites should be accessible and performance as expected. Please alert our support team at help.powerschool.com if any performance issues are persisting. We apologize for the inconvenience this caused.

Our engineering team has applied a corrective fix to all sites that were experiencing login issues, bad gateway messages, or site slowness. We are monitoring all sites at this time to verify performance is as expected. Please report any continued issues at help.powerschool.com.

Active investigation continues for districts currently experiencing sporadic Bad Gateway messages at login or once logged in page load times are slower than expected. Our engineering team has identified the issue and are actively working on a solution to resolve the login issues.

We are currently investigating an issue that is causing users in Canada to receive a Bad Gateway message upon Login to the Smartfind Application. We will update as the investigation continues.