Is PremFin Page Down?

PremFin Page Status is Up and Running

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PremFin Page Latest Stats, Incidents, and Reports

Incidents in the last 7 days
Incidents in the last 30 days
Reports in the last 12 hours
days since last incident

Resolved Minor Connection Timeout Error - Degraded Performance In Production

We are currently experiencing some performance degradation on Premfin's production environment, which may result in some timeouts and API failures. We are investigating the situation and will post further updates on this page.

11 months ago

Resolved Minor Performance degradation in production

We have been alerted to performance degradation in all production instances following the release of v9.79.0, which may result in increased latency and timeouts. More specifically, the issue seems to stem from the encryption of files stored in S3. A fix has been found, which we are now in the process of implementing. We apologise for the inconvenience caused.

over 1 year ago

Resolved Minor Failing automatic SMS messages triggered by actions in Mambu

It appears that all SMS messages triggered by specific actions/with notification templates are failing. We are currently investigating the issue.

over 1 year ago

Resolved Minor Cloning failing

All cloning of production to sandbox is currently failing. We are currently investigating the issue, whilst also fixing all known failures. We recommend against attempting to clone until further notice.

over 1 year ago

Resolved Minor Tasks list on 'Dashboard' not loading correctly on certain tenants, leading to further issues

We're currently investigating a problem related to tasks not loading properly on the 'Dashboard', and which is also impacting other areas of the system. Until the issue is resolved, certain users may notice problems not just with tasks, such as exception errors and general slowness when performing other actions.

about 2 years ago

PremFin Page Components Status

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Keep track of scheduled maintenance. Never again be caught off guard by unexpected maintenance from your services. A feed of the next scheduled maintenances is available.

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Receive a Weekly Digest

Every Monday, you'll receive a weekly summary of what happened the previous week as well as the maintenance schedule for the following week.

Multiple Profiles

Create one profile for each of your teams. One Dashboard and specific Notifications rules for each team.

Only receive notifications for specific components

Filter notifications by service components. You can opt to receive notifications only when a specific component is affected.

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Frequently Asked Questions

Is PremFin Page down today?
PremFin Page seems to be up and running. We've updated the status 7 minutes ago.
I'm having issues with PremFin Page, but the status is OK. What's going on?
There are a few things you can try:
How can I be notified when PremFin Page is having issues?
You can subscribe for updates on the official status page or create an account in IsDown. We will send you a notification in real-time when PremFin Page has issues.
Why use IsDown?
We want to keep you updated on the status of the services that impact your company. You can setup a notification via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
What happens when I create an account?
You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service and get notifications.
How can I pay for a subscription?
You can go to the Billing section in your account, and choose one of the plan. We've monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
Can I get a refund?
We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
We are missing some important service?
Contact us, and we'll add it ASAP.

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