Outage in PrimeXBT

Processing of TRC-20 transactions suspended (deposits and withdrawals)

Resolved Minor
September 05, 2022 - 3 months ago - Lasted about 2 hours
Official incident page
Components affected
PrimeXBT Deposits and Withdrawals

Details

Dear clients, Please be informed that deposits and withdrawals via Tron network have been suspended temporarily. Also, there may be delays with processing of deposits already sent to PrimeXBT via Tron network. We are working to resolve the issue as soon as possible and will notify additionally once the processing of TRC-20 deposits is fully resumed. Please be assured that your funds are safe. Pending deposits of TRC-20 tokens will be processed and the funds will be credited to account wallets once the processing is resumed. Pending withdrawals via Tron network will be processed and released once the processing is resumed.
Updates ( sorted recent to last )
IDENTIFIED at 09/05/2022 03:38PM

All pending withdrawals via Tron network (TRC-20) have been processed. We are working on processing pending TRC-20 deposits. We will notify additionally once the processing of TRC-20 deposits is fully resumed.

INVESTIGATING at 09/05/2022 02:09PM

We are continuing to investigate this issue.

INVESTIGATING at 09/05/2022 02:03PM

Dear clients, Please be informed that deposits and withdrawals via Tron network have been suspended temporarily. Also, there may be delays with processing of deposits already sent to PrimeXBT via Tron network. We are working to resolve the issue as soon as possible and will notify additionally once the processing of TRC-20 deposits is fully resumed. Please be assured that your funds are safe. Pending deposits of TRC-20 tokens will be processed and the funds will be credited to account wallets once the processing is resumed. Pending withdrawals via Tron network will be processed and released once the processing is resumed.

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