Outage in Procore

Delay in Procore Analytics data refresh

Resolved Minor

December 14, 2022 - Started over 3 years ago - Lasted about 11 hours
Official incident page

Incident Report

Our engineering team is investigating an issue where users may be experiencing delay in Procore Analytics data refresh. During this time, some users may experience errors when accessing change orders or invoices. Additional updates will be provided as new information becomes available.

Components affected

Procore Analytics

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Latest Updates ( sorted recent to last )

RESOLVED over 3 years ago - at 12/14/2022 07:23PM

During the incident, users experienced delay in Procore Analytics data refresh. Our engineering team has restored normal functionality, this incident has been resolved.

MONITORING over 3 years ago - at 12/14/2022 12:14PM

Engineers have implemented a solution to resolve the issue, and continue to work on ensuring the Procore Analytics refresh sync is successful for any impacted customers.

Additional updates will be provided as new information becomes available.

IDENTIFIED over 3 years ago - at 12/14/2022 09:30AM

Our engineering team has identified the cause of delay in Procore Analytics data refresh affecting change orders or invoices. We are actively working towards a solution.

Additional updates will be provided as new information becomes available.

INVESTIGATING over 3 years ago - at 12/14/2022 08:44AM

We are continuing to investigate this issue.

INVESTIGATING over 3 years ago - at 12/14/2022 08:37AM

Our engineering team is investigating an issue where users may be experiencing delay in Procore Analytics data refresh. During this time, some users may experience errors when accessing change orders or invoices.

Additional updates will be provided as new information becomes available.

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