Puzzel Incident Notification

We are investigating and seeking to resolve an incident which may be affecting the Puzzel Sales Intelligence service.

Customers may be experiencing degraded call quality.

Our Operations team are currently investigating this issue as a priority.

We apologise for the potential impact of this incident on you and your business.

Our Operations team are continuing to investigate the issue that may be causing degraded call quality when using the Puzzel Sales Intelligence service.

Our initial investigation has not identified any cause for the degraded call quality within the Puzzel network.

The possibility of these issues occurring in the wider Telephony Network is being considered. Rest assured, we are closely monitoring the situation and will update you if any of our carriers provide additional information.

We apologise for the potential impact of this incident on you and your business.

Our Operations team are continuing to investigate the issue that may be causing degraded call quality when using the Puzzel Sales Intelligence service.

We have performed a failover and we will update you on whether this action had a positive effect.