INC-1191 Puzzel Case Management Incident

We are investigating and seeking to resolve an incident which may be affecting the Puzzel Case Management service hosted in Puzzel's private cloud.

Customers may be experiencing intermittent issues accessing data in Puzzel Case Management.

Our Operations and Development teams are currently investigating this issue as a priority.

We apologise for the potential impact of this incident on you and your business.

Our Operations and Development teams are continuing to investigate the issue that may be causing intermittent issues accessing data in Puzzel Case Management for customers in Puzzel's private cloud.

We apologise for the potential impact of this incident on you and your business.

Our Operations and Development teams are continuing to investigate the intermittent data access issues in Puzzel Case Management, which are affecting some of our Nordic customers hosted on Puzzel's private cloud infrastructure.

Please rest assured that resolving this matter is our top priority, and we are working diligently to address it.

We apologize for any potential impact this incident may have on you and your business.

Our Operations and Development teams are continuing to investigate the intermittent data access issues in Puzzel Case Management, which are affecting some of our Nordic customers hosted on Puzzel's private cloud infrastructure.

Puzzel Engineers have identified discrepancies in some of the data and are currently working on resolving them.

Please rest assured that resolving this matter is our top priority, and we are working diligently to address it.

We apologize for any potential impact this incident may have on you and your business.

Our Operations and Development teams have identified discrepancies in some of the data within Puzzel Case Management, affecting some of our Nordic customers hosted on Puzzel's private cloud infrastructure.

To resolve the incident, Puzzel Engineers have initiated the process of restoring from a backup. We will provide further updates once the restoration process is complete.

We apologize for any inconvenience this incident may cause you and your business.

Our Engineering Teams identified discrepancies in some of the historical data within Puzzel Case Management, affecting some of our Nordic customers hosted on Puzzel's private cloud infrastructure.

To resolve the incident, we initiated a process of restoring from a backup. This process is still ongoing and we will provide further updates on the progress tomorrow morning.

We apologize for any inconvenience this incident may cause you and your business.

The process of restoring historical data from a backup is unfortunately taking longer than anticipated.

Our Engineering Teams are continuing to work to restore historical data and resolve this incident as our top priority.

We apologize for any inconvenience this incident may cause you and your business.

Our teams are still working to resolve this incident as our top priority. However, at this time, we are unable to provide a concrete estimate for when the issue will be resolved.

Our Engineering Teams have identified that this incident is related to data storage and retrieval of data, and we are primarily focusing on addressing this issue to resolve the incident.

We will keep you posted as soon as there are any developments.

We appreciate your patience and understanding as we work to resolve the incident.

Our teams continue to prioritize the resolution of the ongoing incident affecting Puzzel Case Management. Rest assured, we are fully engaged in resolving the incident.

We will keep you posted as soon as there are any significant developments.

Our teams continue to work on resolving the ongoing incident impacting Puzzel Case Management. We have successfully restored some of the data and will now continue our efforts to restore the remaining data. Further updates on our progress will be provided tomorrow morning.