Puzzel Incident Notification

We are investigating reports of poor call quality for customers in Norway.

Our Operations team are currently investigating this issue as a priority and has reported to our voice carrier for urgent investigation.

We apologise for the potential impact of this incident on you and your business.

We have received confirmation from our voice carrier that they are investigating this issue with priority.

Puzzel engineers have performed a re-routing of traffic as an action point to mitigate the issue causing poor call quality for customers in Norway.

Feedback from customers indicate that the re-routing has had a positive effect.

Our voice carrier has applied a workaround while they are continuing to investigate the incident causing poor call quality for customers in Norway.

Puzzel monitoring indicates that the applied workaround has improved the situation significantly.

We will update you once we receive further updates from our voice carrier.