Puzzel Incident Notification

We are investigating and seeking to resolve an incident which may be affecting the Puzzel Case Management service hosted in Puzzel's private cloud. Customers may be experiencing intermittent issues accessing data in Puzzel Case Management.

Our Operations team are currently investigating this issue as a priority.

We apologise for the potential impact of this incident on you and your business.

Our Operations team are continuing to investigate the issue that may be causing intermittent issues accessing data in Puzzel Case Management for customers in Puzzel's private cloud.

We have initiated mitigating actions and we will update you once we have a result.

Following the mitigating actions, Puzzel engineers are now seeing a gradual improvement on Puzzel Case Management services for customers within our private cloud infrastructure.

While some customers may still encounter issues with data accessibility, we will keep monitoring the services and provide an update once we confirm the incident is fully resolved.

Puzzel engineers continue to observe improvements in Puzzel Case Management services within our private cloud infrastructure.

While some customers may still encounter issues with data accessibility, these issues are expected to be fully resolved upon the completion of an ongoing synchronization process. This process is anticipated to conclude within the next couple of hours.

We want to assure you that our team is actively monitoring the situation and working to restore full service functionality.

We appreciate your patience and understanding during this time, and we will provide further updates if necessary.