Outage in QuickBooks

Payments merchants are unable to process any swiped transactions. Engineering is engaged and working to resolve.

Resolved Minor
June 10, 2022 - Started almost 2 years ago - Lasted about 3 hours
Official incident page

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Outage Details

The issue has been indentified, and a fix is being deployed by Chase Bank. This is an industry-wide issue.
Components affected
QuickBooks Self-Employed QuickBooks Online QuickBooks Desktop
Latest Updates ( sorted recent to last )
MONITORING almost 2 years ago - at 06/10/2022 10:25PM

This issue has been resolved. A fix is in place and we are monitoring the results.

IDENTIFIED almost 2 years ago - at 06/10/2022 09:30PM

Root cause of issue has been identified, and Chase is currently rolling out a fix for this issue. We are monitoring, and are seeing the number of transaction failures dropping.

IDENTIFIED almost 2 years ago - at 06/10/2022 07:27PM

This issue has been reported, and we working on a resolution.

If you need to process a payment at this time, it will need to be manually keyed in as a "keyed sale".

IDENTIFIED almost 2 years ago - at 06/10/2022 07:11PM

We are continuing to work on a fix for this issue.

IDENTIFIED almost 2 years ago - at 06/10/2022 07:07PM

The issue has been indentified, and a fix is being deployed by Chase Bank. This is an industry-wide issue.

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