Outage in ReCharge Payments

Add to cart button not functioning fully in some Recharge Checkout stores

Resolved Minor
September 07, 2023 - Started over 1 year ago - Lasted 15 minutes
Official incident page

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Outage Details

We're investigating reports of customers seeing the error 'cannot find variant' when attempting to add subscriptions to their cart.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 09/07/2023 06:22PM

This issue is now resolved.

IDENTIFIED over 1 year ago - at 09/07/2023 06:09PM

We have identified the root cause of the issue and are working with our partners at Shopify to resolve.

INVESTIGATING over 1 year ago - at 09/07/2023 06:08PM

We're investigating reports of customers seeing the error 'cannot find variant' when attempting to add subscriptions to their cart.

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