Outage in ReCharge Payments

Some Shopify stores experiencing errors with products

Resolved Major
September 13, 2023 - Started 8 months ago - Lasted about 8 hours
Official incident page

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Outage Details

We are investigating an issue with Shopify products within Recharge. This is impacting some Shopify checkouts and product management within Recharge.
Components affected
ReCharge Payments ReCharge API ReCharge Payments ReCharge Checkout ReCharge Payments Charge Processing ReCharge Payments ReCharge Admin panel
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 09/13/2023 10:05PM

This issue is now resolved.

MONITORING 8 months ago - at 09/13/2023 05:08PM

Our team is seeing majority improvement in all areas and are finalizing next steps.

MONITORING 8 months ago - at 09/13/2023 03:32PM

We've implemented a fix and are seeing recovery. Our team is monitoring changes to ensure proper restoration of service.

INVESTIGATING 8 months ago - at 09/13/2023 03:21PM

Our engineering team is continuing to review this issue and determine next steps.

INVESTIGATING 8 months ago - at 09/13/2023 02:59PM

We are continuing to investigate this issue.

INVESTIGATING 8 months ago - at 09/13/2023 02:16PM

We are investigating an issue with Shopify products within Recharge. This is impacting some Shopify checkouts and product management within Recharge.

Latest ReCharge Payments outages

Intermittent Third-Party Ticketing System Errors - 14 days ago
Inbound billing webhooks delays - 15 days ago
Admin Access Error - 3 months ago
Some customers are unable to update payment methods for Shopify Checkout stores. - 4 months ago
Discount code imports from Shopify failing - 4 months ago

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