Outage in Reflektion, Inc

Analytics section on Production Customer Engagement Console is not functional

Resolved Minor
August 18, 2021 - Started over 2 years ago - Lasted 7 months
Official incident page

Need to monitor Reflektion, Inc outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Reflektion, Inc, and never miss an outage again.
Start Free Trial

Outage Details

The root cause has been linked to an outage with a 3rd Party Tool, Snowflake, that is being used to fetch analytics data. The latest on that is tracked on their statuspage: https://status.snowflake.com/
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 08/19/2021 12:03AM

This incident has been resolved.

MONITORING over 2 years ago - at 08/18/2021 10:23PM

CEC services are back to normal. We are continuously monitoring.

MONITORING over 2 years ago - at 08/18/2021 09:50PM

Snowflake has issued a fix to their issue. We are currently monitoring the affect services.

IDENTIFIED over 2 years ago - at 08/18/2021 06:55PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 2 years ago - at 08/18/2021 06:54PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 2 years ago - at 08/18/2021 06:53PM

The root cause has been linked to an outage with a 3rd Party Tool, Snowflake, that is being used to fetch analytics data. The latest on that is tracked on their statuspage: https://status.snowflake.com/

Latest Reflektion, Inc outages

Runtime JS services Affected - 9 months ago
Production Services Affected by Issues with Underlying Service Provider (AWS) - 11 months ago
Experiencing high error rates in API/RCD/Search - about 2 years ago
Elevated error rates in recommendation services and API - over 2 years ago
Event Processing is running behind - over 2 years ago

Start monitoring Reflektion, Inc and all your cloud vendors in minutes

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3153 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE