Outage in Rev.io

Minor FTP Site UI Errors

Resolved Minor
April 09, 2024 - Started 23 days ago - Lasted about 6 hours
Official incident page

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Outage Details

We have identified an issue related to viewing and editing FTP sites within the Rev.io billing platform. All files are still flowing in, processing, and rating correctly. However, viewing and editing the FTP site produces an error. The team has already found the affected code and will be fixing this via a hotfix today. We will follow up with more information as soon as it's available. Please reach out to Client Success with any questions or concerns.
Components affected
Rev.io Web Rev.io File Transfer
Latest Updates ( sorted recent to last )
RESOLVED 22 days ago - at 04/09/2024 07:36PM

This incident has been resolved. Thanks for your attention and reach out to Client Success with any lingering questions.

MONITORING 22 days ago - at 04/09/2024 04:53PM

This issue has been resolved and full functionality of FTP sites should be restored. We will continue to monitor the situation and if you are still experiencing issues, please reach out to the Client Success team for us to assist further.

IDENTIFIED 23 days ago - at 04/09/2024 01:33PM

We have identified an issue related to viewing and editing FTP sites within the Rev.io billing platform. All files are still flowing in, processing, and rating correctly. However, viewing and editing the FTP site produces an error. The team has already found the affected code and will be fixing this via a hotfix today. We will follow up with more information as soon as it's available. Please reach out to Client Success with any questions or concerns.

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