Insights reports experiencing issues due to crawl data vendor

Our vendor has resolved the issue and we expect all product data to be refreshed within the next 24 hours. We will continue to monitor until all product data has been refreshed.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

We are continuing to work on a fix for this issue.

We are continuing to work with our crawl data vendor to resolve this issue.

Our crawl data vendor is experiencing an issue which is intermittently preventing us from refreshing Walmart Canada crawl data with them. This outage affects all product reports and the price history widget for Walmart CA.

Walmart US is not affected with this incident.

Merchandising, compliance, buy box, and map violation reports may have stale product data, and data gaps in the price history widget may be present until the outage is resolved.

We’ve escalated the issue with our vendor and they are working towards a resolution.

Once the issue has been resolved, all product data will automatically be refreshed within the next 24 hours, but we will not be able to backfill the data gaps in the price history widget.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.