Outage in Salsify

Live chat support service for Premium Support subscribers

Resolved Minor
December 04, 2023 - Started 5 months ago - Lasted about 19 hours
Official incident page

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Outage Details

We have been made aware that, due to performance issues impacting our third-party live chat support service for Premium Support subscribers is currently unavailable. While our partner implements a solution, please reach out to the Support Team using the "My Cases" option on our portal - https://help.salsify.com/ProductXM/s/. Our Support Team will follow up with you via the Case.
Components affected
Salsify Support Portal
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 12/05/2023 05:06PM

Our third-party provider for live chat support service for Premium Support subscribers has informed us that this issue is now resolved.
Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

IDENTIFIED 5 months ago - at 12/04/2023 10:04PM

We have been made aware that, due to performance issues impacting our third-party live chat support service for Premium Support subscribers is currently unavailable. While our partner implements a solution, please reach out to the Support Team using the "My Cases" option on our portal - https://help.salsify.com/ProductXM/s/. Our Support Team will follow up with you via the Case.

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