Number of Incidents
0 outages
Since last incident
56 days
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Minor · about 2 months ago · lasted 5 days
Multi-Factor Authentication (MFA) has now been rolled out across SchemeServe as a requirement for all main site users, and optionally for agent & broker users. Remember, the next time you log in you will be required to select a preferred authentication method, either through SMS or email. If SMS is selected, you'll need to enter a mobile number in your user settings. If the email option is selected, an email address will need to be entered. You won't recieve an email or a code this time, but each time you log in in future a code will be sent to the chosen phone number or email address, which will be valid for 5 minutes. You'll need to enter this code in addition to your username and password in order to log in. For more information click here.
Minor · 2 months ago · lasted 9 days
This is quick note to tell you about Multi-Factor Authentication (MFA) which is being rolled out across SchemeServe on the 1st August as a requirement for all main site users, and optionally for agent & broker users. The SchemeServe process is very similar to MFA you will go through on platforms such as Google, so I’m sure this won’t be news to you! Once we switch this on, the next time you log in you will be required to select a preferred authentication method, either through SMS or email. If SMS is selected, you'll need to enter a mobile number in your user settings. If the email option is selected, an email address will need to be entered. Then, each time you log in in future a code will be sent to the chosen phone number or email address, which will be valid for 5 minutes. You'll need to enter this code in addition to your username and password in order to log in. For more information click here. If you would l...
Minor · 5 months ago · lasted 5 days
SchemeServe are away at our bi-annual company staff retreat until Wednesday 26th April. Our Obsessive Support desk is being monitored but is running at a reduced capacity on Monday 24th and Tuesday 25th April, so we may not respond as quickly as usual to your requests.
Minor · 8 months ago · lasted 5 days
Intermittent "Services aren't available right now" error message
We are continuing to investigate an intermittent issue where some clients are receiving an error page stating "Services aren't available right now". If you receive this error refreshing the window will resolve it whilst we continue to investigate.
Minor · 8 months ago · lasted about 4 hours
We are currently experiencing intermittent connectivity issues with SchemeServe. We are investigating the issue and will update you with more details in due course.
Minor · 9 months ago · lasted 11 days
From all of us at SchemeServe, we wish you a very Merry Christmas and a Happy New Year! We are closed over the bank holidays, but our Obsessive Support team will still be on-hand throughout the rest of the Christmas period. If you need us, give us a call, or pop us a ticket as normal, however between the 28-30 December there will be a reduced number of staff so please do be patient with us.
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