Outage in Sharpen

US2 webRTC connection interruptions

Resolved Minor
April 28, 2022 - Started over 3 years ago - Lasted 31 minutes
Official incident page

Incident Report

We are currently investigating an issue which is intermittently impacting US2, EU, and AP webRTC connections. Your users may be experienced a "Disconnected" error within Sharpen Q. We are working to restore service as soon as possible
Components affected
Sharpen app.sharpencx.com Sharpen Oregon Sharpen Mumbai Sharpen Q Sharpen Singapore Sharpen Ireland Sharpen Sydney

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Latest Updates ( sorted recent to last )
IDENTIFIED over 3 years ago - at 04/28/2022 04:15AM

We are continuing to work through our fix for this issue. We expect full resolution within 10 minutes.

IDENTIFIED over 3 years ago - at 04/28/2022 03:53AM

The issue has been identified and a fix is underway. If your users are being impacted, they can workaround the issue by following the steps below.
- Logout of Sharpen
- Navigate to https://app.sharpencx.com/fathomQ/dashboard/?region=US1
- Login to Sharpen

INVESTIGATING over 3 years ago - at 04/28/2022 03:42AM

We are currently investigating an issue which is intermittently impacting US2, EU, and AP webRTC connections. Your users may be experienced a "Disconnected" error within Sharpen Q. We are working to restore service as soon as possible

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