Outage in Sharpen

Inconsistent API Gateway Behavior/Performance

Resolved Minor
May 27, 2022 - Started almost 2 years ago - Lasted 24 minutes
Official incident page

Need to monitor Sharpen outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Sharpen, and never miss an outage again.
Start Free Trial

Outage Details

We're aware of an active/ongoing issue with the API Gateway, where various API calls or queries to certain end-points are being met with a failure or timeout response. This has been tracked back to a DNS issue with one of our Vendors (AWS) and we're actively working on investigating the cause of misbehavior with them.
Components affected
Sharpen API Sharpen API
Latest Updates ( sorted recent to last )
MONITORING almost 2 years ago - at 05/27/2022 03:57AM

Working with our Vendor AWS, we have confirmed a hot-fix has been implemented to address the DNS inconsistencies/routing errors seen across various infrastructure end-points. Preliminary validation testing has shown across-the-board recovery. We're actively monitoring the situation and still engaged with our Vendor - waiting for additional verification before designating an "All Clear".

INVESTIGATING almost 2 years ago - at 05/27/2022 03:31AM

We're aware of an active/ongoing issue with the API Gateway, where various API calls or queries to certain end-points are being met with a failure or timeout response. This has been tracked back to a DNS issue with one of our Vendors (AWS) and we're actively working on investigating the cause of misbehavior with them.

Monitor vendor outages in real-time. Stay one step ahead

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3155 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime