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Service has been fully restored and sustained.
Since 11:33 ET, we have observed stability but will continue to montitor for sustained recovery. If agents are continuing to experience issues, it is recommended to logout and back in.
We have implemented a change to restore service. Telemetry shows partial recovery, but we are continuing efforts to fully restore service.
We are currently aware of an issue intermittently impacting some users of Sharpen Q in the IZ1 isolation zone (app.iz1.sharpen.cx). We have isolated the issue and all necessary resources are engaged to restore service as soon as possible.
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