Outage in Sharpen
IZ1 Sharpen Q Interruption
Resolved Minor
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Outage Details
We are currently aware of an issue intermittently impacting some users of Sharpen Q in the IZ1 isolation zone (app.iz1.sharpen.cx). We have isolated the issue and all necessary resources are engaged to restore service as soon as possible.
Components affected
Sharpen app.iz1.sharpen.cxLatest Updates ( sorted recent to last )
RESOLVED
about 2 years ago - at 04/25/2023 04:25PM
Service has been fully restored and sustained.
MONITORING
about 2 years ago - at 04/25/2023 04:03PM
Since 11:33 ET, we have observed stability but will continue to montitor for sustained recovery. If agents are continuing to experience issues, it is recommended to logout and back in.
IDENTIFIED
about 2 years ago - at 04/25/2023 03:42PM
We have implemented a change to restore service. Telemetry shows partial recovery, but we are continuing efforts to fully restore service.
IDENTIFIED
about 2 years ago - at 04/25/2023 03:29PM
We are currently aware of an issue intermittently impacting some users of Sharpen Q in the IZ1 isolation zone (app.iz1.sharpen.cx). We have isolated the issue and all necessary resources are engaged to restore service as soon as possible.
Latest Sharpen outages
Reporting and Insights Unavailable in IZ0 - 4 days ago
Intermittent dropped calls (IZ1) - about 1 month ago
Intermittent Dead Air (IZ1) - about 1 month ago
Intermittent dead air calls (IZ1) - about 1 month ago
Sharpen Q Caller ID Disruption - 2 months ago
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