Outage in Sharpen

IZ1 Sharpen Q Interruption

Resolved Minor
April 25, 2023 - Started 5 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently aware of an issue intermittently impacting some users of Sharpen Q in the IZ1 isolation zone (app.iz1.sharpen.cx). We have isolated the issue and all necessary resources are engaged to restore service as soon as possible.
Components affected
Sharpen app.iz1.sharpen.cx
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 04/25/2023 04:25PM

Service has been fully restored and sustained.

MONITORING 5 months ago - at 04/25/2023 04:03PM

Since 11:33 ET, we have observed stability but will continue to montitor for sustained recovery. If agents are continuing to experience issues, it is recommended to logout and back in.

IDENTIFIED 5 months ago - at 04/25/2023 03:42PM

We have implemented a change to restore service. Telemetry shows partial recovery, but we are continuing efforts to fully restore service.

IDENTIFIED 5 months ago - at 04/25/2023 03:29PM

We are currently aware of an issue intermittently impacting some users of Sharpen Q in the IZ1 isolation zone (app.iz1.sharpen.cx). We have isolated the issue and all necessary resources are engaged to restore service as soon as possible.

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