Outage in Sharpen

Intermittent dead air calls (IZ1)

Resolved Major
April 09, 2025 - Started 23 days ago - Lasted about 1 hour
Official incident page

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Outage Details

Customer in IZ1 (app.iz1.sharpencx.com) may be experiencing intermittent disruption to inbound calls
Components affected
Sharpen Inbound Voice
Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 04/09/2025 04:40PM

This incident has been resolved.

MONITORING 23 days ago - at 04/09/2025 04:27PM

We are seeing initial signs of recovery, and are closely monitoring.

IDENTIFIED 23 days ago - at 04/09/2025 04:19PM

We have identified the source of the problem and are finalizing our corrective actions plans. We're targeting resolution within the next 15 minutes.

IDENTIFIED 23 days ago - at 04/09/2025 04:07PM

We have identified the fault zone for this issue and are working through remediation options to restore service as soon as possible.

IDENTIFIED 23 days ago - at 04/09/2025 03:59PM

Customer in IZ1 (app.iz1.sharpencx.com) may be experiencing intermittent disruption to inbound calls

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