Outage in Sharpen
Intermittent dead air calls (IZ1)
Resolved MajorIncident Report
Customer in IZ1 (app.iz1.sharpencx.com) may be experiencing intermittent disruption to inbound calls
Components affected
Sharpen Inbound Voice
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Latest Updates ( sorted recent to last )
RESOLVED
6 months ago - at 04/09/2025 04:40PM
This incident has been resolved.
MONITORING
6 months ago - at 04/09/2025 04:27PM
We are seeing initial signs of recovery, and are closely monitoring.
IDENTIFIED
6 months ago - at 04/09/2025 04:19PM
We have identified the source of the problem and are finalizing our corrective actions plans. We're targeting resolution within the next 15 minutes.
IDENTIFIED
6 months ago - at 04/09/2025 04:07PM
We have identified the fault zone for this issue and are working through remediation options to restore service as soon as possible.
IDENTIFIED
6 months ago - at 04/09/2025 03:59PM
Customer in IZ1 (app.iz1.sharpencx.com) may be experiencing intermittent disruption to inbound calls
Latest Sharpen outages
Test Incident - 10 days ago
Call Routing Issues - Unexpected Disconnects - 28 days ago
IZ1 Logic+ Inbound Calls result in Dead air - about 2 months ago
IZ1 Logic+ Delays and Routing Issues - about 2 months ago
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