Outage in Sharpen
Intermittent Dead Air (IZ1)
Resolved Major
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Outage Details
Callers to the platform of IZ1 customers (those logging into app.iz1.sharpen.cx) may be experiencing dead air or disconnected calls when calling. This may be impacting up to 70% of calls, but is quite intermittent in its impact. We have all necessary resources engaged to resolve the issue and are working on a corrective action to deploy as soon as possible.
Components affected
Sharpen Inbound VoiceLatest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 04/10/2025 02:05PM
This incident has been resolved.
IDENTIFIED
about 1 month ago - at 04/10/2025 01:34PM
Callers to the platform of IZ1 customers (those logging into app.iz1.sharpen.cx) may be experiencing dead air or disconnected calls when calling. This may be impacting up to 70% of calls, but is quite intermittent in its impact. We have all necessary resources engaged to resolve the issue and are working on a corrective action to deploy as soon as possible.
Latest Sharpen outages
IZ1 Inbound Calling Impact - 8 days ago
Reporting and Insights Unavailable in IZ0 - 14 days ago
Intermittent dropped calls (IZ1) - about 1 month ago
Intermittent dead air calls (IZ1) - about 1 month ago
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