Outage in Sharpen

Intermittent Dead Air (IZ1)

Resolved Major
April 10, 2025 - Started 22 days ago - Lasted 37 minutes
Official incident page

Need to monitor Sharpen outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Sharpen, and never miss an outage again.
Start Free Trial

Outage Details

Callers to the platform of IZ1 customers (those logging into app.iz1.sharpen.cx) may be experiencing dead air or disconnected calls when calling. This may be impacting up to 70% of calls, but is quite intermittent in its impact. We have all necessary resources engaged to resolve the issue and are working on a corrective action to deploy as soon as possible.
Components affected
Sharpen Inbound Voice
Latest Updates ( sorted recent to last )
RESOLVED 22 days ago - at 04/10/2025 02:05PM

This incident has been resolved.

IDENTIFIED 22 days ago - at 04/10/2025 01:34PM

Callers to the platform of IZ1 customers (those logging into app.iz1.sharpen.cx) may be experiencing dead air or disconnected calls when calling. This may be impacting up to 70% of calls, but is quite intermittent in its impact. We have all necessary resources engaged to resolve the issue and are working on a corrective action to deploy as soon as possible.

Latest Sharpen outages

Intermittent dropped calls (IZ1) - 22 days ago
Intermittent dead air calls (IZ1) - 23 days ago
Sharpen Q Caller ID Disruption - about 2 months ago
IZ1 Inbound Logic+ IVR transfer to queue disruption - 2 months ago
IZ1 Sharpen Q Disruption - 2 months ago

Be the first to know when Sharpen and other third-party services go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3970 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook