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This issue is resolved
Additional validation testing has confirmed that all Inbound and Outbound call routing functionality has been restored throughout the application (In our IZ1-specific infrastructure that was seeing impact). Please reach out to the Care team if you're continuing to see impact for certain end-users.
A service/sub-system contention issue was identified, and corrective actions were taken by our Dev Operations team to restore call routing functionality in the application. We're continuing to monitor the situation and perform additional validation tests.
We are aware of a potential service disruption to our IZ1 isolation zone. We have all necessary resources engaged to restore service. Additional details will be provided soon.
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