Outage in Sharpen
Outbound dialing impact
Resolved Major
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Outage Details
Latest Updates ( sorted recent to last )
This incident has been resolved.
The fix has been released and validated. Users will no longer experience this issue. We will monitor for the next 15 minutes.
We have identified the issue and are working on a fix.
We've received communication outlining some issues being experienced by agents placing outbound calls in Sharpen Q via the 'Place Call' button on an interaction or switching between interactions. This is currently under investigation and we'll update shortly.
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