Outage in Sharpen
Outbound SMS messaging failure
Resolved Major
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Outage Details
Latest Updates ( sorted recent to last )
This issue is resolved.
We are continuing to monitor the recovery of Outbound SMS message delivery. SMS continues to operate as expected. We're working with our carrier network to finalize our preventive measures.
Outbound SMS messages are now being delivered on time.
Our past update indicated messages are failing to send. Recent data analysis reveals that messges are delayed by about 10-15 minutes, rather than being failures. We are continuing to work to resolve fully.
Outbound SMS messages sent from the Sharpen platform are currently failing. We've identified the fault and are working with our carrier network to resolve.
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