Outage in Sharpen

CX projects unable to initiate in IZ0 (app.sharpencx.com)

Resolved Major
November 21, 2023 - Started 5 months ago - Lasted 29 minutes
Official incident page

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Outage Details

Customers leveraging .CX (most commonly used for custom IVR data dips and custom Sharpen Q tabs) may be experiencing failures in the execution of CX projects. This does not impact VCX (Voice CX). All necessary resources are engaged and are working to resolve the problem as soon as possible.
Components affected
Sharpen CX
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 11/21/2023 02:29PM

This inicident is fully resolved.

IDENTIFIED 5 months ago - at 11/21/2023 02:04PM

Customers leveraging .CX (most commonly used for custom IVR data dips and custom Sharpen Q tabs) may be experiencing failures in the execution of CX projects. This does not impact VCX (Voice CX). All necessary resources are engaged and are working to resolve the problem as soon as possible.

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