IZ1 Sharpen Q Disruption

This incident has been resolved.

We have observed stability in Sharpen Q Phone and call connectivity. We will continue to monitor the sustained recovery.

All Sharpen Q Phone connection issues have been resolved. We are investigating potential remaining issues based on other supporting infrastructure telemetry data.

We have identified all appropriate corrective actions and are in progress with executing them. We expect resolution shortly.

We are seeing additional disruption to outbound dialing from desk phones. We have isolated the fault and are working through corrective actions now.

We are executing a fix for the remaining impacted users. Some users may experience a one time disconnect if they are on an active call. While this impact is not desired, it is necessary to fully restore the expected state of the supporting resources.

We have observed some continued impact to Sharpen Q Phone connections for a subset of users. We have corrective actions identified and will be executing them shortly.

A fix has been implemented and we are monitoring the results. If your users are still experiencing Sharpen Q Phone connection issues, it is advised that they log out and back in to re-establish a successful connection.

We have identified the issue and are in progress with executing corrective actions.

We are aware of an issue which may be impacting some customers leveraging the IZ1 (app.iz1.sharpen.cx) environment. Some users may be experiencing disconnects, unexpected dead air, or failed outbound calls. We have all necessary resources engaged and are working to resolve the issue as soon as possible.