Outage in Shogun

Ecommerce Sync Issues

Resolved Minor
November 15, 2022 - Started over 1 year ago
Official incident page

Need to monitor Shogun outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Shogun, and never miss an outage again.
Start Free Trial

Outage Details

Due to internal changes being done to optimize data syncing, e-commerce data syncs might not be going through in Frontend. This means that recently updated information may be missing from the IDE and when you publish your store. Live sites are unaffected.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 11/16/2022 03:06AM

This incident has been resolved and syncs should be working as expected.

IDENTIFIED over 1 year ago - at 11/16/2022 01:22AM

All syncs are back to normal. We have deployed changes to improve the performance and reliability of syncing. We are actively monitoring for any changes in performance.

IDENTIFIED over 1 year ago - at 11/15/2022 11:33PM

Due to internal changes being done to optimize data syncing, e-commerce data syncs might not be going through in Frontend. This means that recently updated information may be missing from the IDE and when you publish your store. Live sites are unaffected.

Latest Shogun outages

Shogun pages not Publishing - about 1 month ago
Third party outage affecting storefront availability - 5 months ago
Issues Publishing Page Builder Pages - 7 months ago
Page lists not loading in Page Builder Dashboard - 8 months ago
BigCommerce users unable to load pages in Shogun Page Builder - 8 months ago

The easiest way to monitor Shogun and all cloud vendors

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3153 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE