Outage in Shogun

Access Issues for BigCommerce users

Resolved Minor
October 09, 2024 - Started 2 months ago - Lasted 44 minutes
Official incident page

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Outage Details

The team has identified an issue affecting session switching for clients on BigCommerce. We are already working on a fix. In the meantime, you should be able to log in by using the following link: https://app.getshogun.com/sign-in
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 10/09/2024 03:36PM

A fix has been deployed, and our team has confirmed that clients can load the editor experience into the BigCommerce frame again.

Please reach out to us at support@getshogun.com should you continue to experience issues related to this.

IDENTIFIED 2 months ago - at 10/09/2024 02:53PM

The team has identified an issue affecting session switching for clients on BigCommerce.

We are already working on a fix. In the meantime, you should be able to log in by using the following link: https://app.getshogun.com/sign-in

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Third party outage affecting storefront availability - about 1 year ago

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