Outage in Shogun

Some users unable to Import or Publish pages

Resolved Minor
July 16, 2025 - Started 17 days ago - Lasted about 12 hours
Official incident page

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Outage Details

We're aware of reports where some users are unable to import or publish pages, usually accompanied by a "regexp timeout" error. This appears to be due to degraded performance with one of our third party providers. Saving functionality is unaffected, so any affected users should save their changes and stand by for future updates.
Components affected
Shogun Core Services Shogun Heroku
Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 07/17/2025 07:15AM

This incident has been resolved, and if you continue to encounter issues please reach out to our support team at support@getshogun.com.

MONITORING 17 days ago - at 07/16/2025 09:03PM

We have deployed a hotfix that should allow publishes for anyone who was previously affected. If you are still unable to publish, please contact support at support@getshogun.com

INVESTIGATING 17 days ago - at 07/16/2025 07:10PM

We're aware of reports where some users are unable to import or publish pages, usually accompanied by a "regexp timeout" error. This appears to be due to degraded performance with one of our third party providers.

Saving functionality is unaffected, so any affected users should save their changes and stand by for future updates.

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