Outage in Shogun

BigCommerce Merchants Experiencing Publishing Issues

Resolved Minor
January 29, 2025 - Started about 1 month ago - Lasted about 7 hours
Official incident page

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Outage Details

Earlier today Shogun detected an outage at BigCommerce that was preventing Shogun publishes for BigCommerce merchants. In order to ensure continuity of service we have reverted to an older version of our BigCommerce API - however, BigCommerce merchants using MultiStorefront will still not be able to publish until this issue is resolved. We are continuing to investigate long-term solutions on our end. If you are a BigCommerce MultiStorefront merchant who cannot publish, please stand by until this outage is resolved. If you are BigCommerce merchant who is not using MultiStorefront and still cannot publish, please contact support@getshogun.com
Components affected
Shogun Core Services
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 01/29/2025 09:23PM

This incident has been resolved, and all BigCommerce merchants should now be able to publish. If you are still experiencing difficulties publishing, please contact support@getshogun.com

IDENTIFIED about 1 month ago - at 01/29/2025 07:33PM

BigCommerce have accepted our technical escalation and their API team is investigating a fix. We are currently drafting and testing a code change to fix MultiStorefront merchants being able to publish, and will update when we know more.

IDENTIFIED about 1 month ago - at 01/29/2025 02:48PM

Earlier today Shogun detected an outage at BigCommerce that was preventing Shogun publishes for BigCommerce merchants. In order to ensure continuity of service we have reverted to an older version of our BigCommerce API - however, BigCommerce merchants using MultiStorefront will still not be able to publish until this issue is resolved.

We are continuing to investigate long-term solutions on our end. If you are a BigCommerce MultiStorefront merchant who cannot publish, please stand by until this outage is resolved. If you are BigCommerce merchant who is not using MultiStorefront and still cannot publish, please contact support@getshogun.com

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