Outage in Shogun

Shogun App experiencing slow load times and/or failure to load

Resolved Minor
September 25, 2024 - Started 3 months ago - Lasted about 2 hours
Official incident page

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Outage Details

The Shogun Editor and Dashboard are loading slowly and sometimes failing to load entirely. The team are currently working on a fix, but note that performance of the Shogun App is degraded while this outage is in effect. Your live published pages are unaffected.
Components affected
Shogun Core Services
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/25/2024 07:38PM

No further incidents have been reported, and this incident is considered resolved. If you experience any difficulties, please contact Shogun Support at support@getshogun.com or via our Help Center.

MONITORING 3 months ago - at 09/25/2024 06:25PM

We have deployed a hotfix to fix this behavior, and the app should no longer load slowly or fail to load. If you experience any difficulties, please contact Shogun Support at support@getshogun.com or via our Help Center.

IDENTIFIED 3 months ago - at 09/25/2024 06:07PM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 months ago - at 09/25/2024 06:06PM

The Shogun Editor and Dashboard are loading slowly and sometimes failing to load entirely. The team are currently working on a fix, but note that performance of the Shogun App is degraded while this outage is in effect.

Your live published pages are unaffected.

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