Outage in Signhost

Users experience error 500 when creating transactions

Resolved Minor
September 23, 2022 - Started over 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

We see that some users may experience error 500 while creating transactions. We are currently investigating this matter and will keep you updated.
Components affected
Signhost Portal Signhost API
Latest Updates ( sorted recent to last )
IDENTIFIED over 1 year ago - at 09/23/2022 10:53AM

We are experiencing sudden peaks in processing times and traffic. This results in loading times and in cases errors where our system is not reachable to prevent further piling up of transactions in process.

However we do see that practically all transactions come through and that most of the transactions will be created and signed.

We are working hard on a solution and keep you updated on this matter.

INVESTIGATING over 1 year ago - at 09/23/2022 09:09AM

We see that some users may experience error 500 while creating transactions.
We are currently investigating this matter and will keep you updated.

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