Outage in Sinch

Customer Support - Ticketing System

Resolved Minor
December 13, 2023 - Started 5 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently experiencing an issue with automated and mail replies not being sent out when sending tickets to support@sinch.com. Tickets will not be lost during this incident, but you may receive delayed responses. Our engineers are working on resolving the issue. As an alternative in the meantime, please raise all tickets via our ticketing portal at tickets.sinch.com where you also can view updates on tickets submitted to support@sinch.com
Components affected
Sinch Customer Support
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 12/13/2023 04:00PM

This incident has been resolved.

Incident End Time: 13-12-2023 15:13 UTC

INVESTIGATING 5 months ago - at 12/13/2023 03:04PM

We are currently experiencing an issue with automated and mail replies not being sent out when sending tickets to support@sinch.com.

Tickets will not be lost during this incident, but you may receive delayed responses.
Our engineers are working on resolving the issue.

As an alternative in the meantime, please raise all tickets via our ticketing portal at tickets.sinch.com where you also can view updates on tickets submitted to support@sinch.com

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