Outage in Smile.io

Order processing delays

Resolved Minor
March 08, 2024 - Started about 2 months ago - Lasted about 10 hours
Official incident page

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Outage Details

We are currently experiencing delays processing order data due to an issue our team has identified. This means that it might take more time than usual for points to be awarded correctly. Our Engineering team are actively investigating this issue, and no data will be lost as a result of these processing delays. Thank you for your patience as we work to resolve this issue.
Components affected
Smile.io Smile Customer Experience Smile.io Smile Merchant Experience
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/09/2024 01:47AM

This issue has been resolved, and points are now being awarded without undue delay.

INVESTIGATING about 2 months ago - at 03/08/2024 03:28PM

We are currently experiencing delays processing order data due to an issue our team has identified. This means that it might take more time than usual for points to be awarded correctly. Our Engineering team are actively investigating this issue, and no data will be lost as a result of these processing delays. Thank you for your patience as we work to resolve this issue.

Latest Smile.io outages

Degraded database performance - about 2 months ago
Error when trying to install Smile - 3 months ago
Temporary platform latency - 5 months ago
Delays in processing functionality - 8 months ago
Delays in VIP processing - about 1 year ago

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