Outage in Smile.io

Degraded database performance

Resolved Minor
March 18, 2024 - Started about 2 months ago - Lasted 3 days
Official incident page

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Outage Details

We are currently investigating an issue impacting our database that is resulting in degraded application performance. We have identified the root cause of this issue and are currently working to implement a solution. Thank you for your patience as our team works to resolve this issue.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/21/2024 06:27PM

This incident has been resolved.

MONITORING about 2 months ago - at 03/19/2024 12:40AM

A fix has been implemented and we're monitoring the results. Thank you for your patience.

IDENTIFIED about 2 months ago - at 03/18/2024 01:47PM

We are currently investigating an issue impacting our database that is resulting in degraded application performance. We have identified the root cause of this issue and are currently working to implement a solution. Thank you for your patience as our team works to resolve this issue.

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