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Smile.io Outages
Minor Incident Delays in VIP tier processing
We are seeing some delays in processing of customer VIP tiers. This means that it may take a little longer than usual after an order is placed to see updates in the panel or admin for the customer's correct VIP tier. No data will be lost as a result of these delays, and our team is looking into this issue.
Resolved Minor Slight delays in order processing (for Shopify merchants only)
We're seeing some intermittent delays in Shopify order processing. This means that it may take a little longer than usual after an order is placed for the points to be awarded to the customer. Our team is looking into this issue.
Resolved Minor Delays in order processing and VIP tier calculations
Points awarding for orders are delayed at the moment. We are currently investigating this issue.
Resolved Minor BigCommerce merchants only - customers unable to login to the rewards panel
We are currently investigating this issue.
Resolved Minor Passwordless login not working for some customers
We are currently investigating this issue. In the meantime - please have your customers login through your site's account login page. If they do not have an account, please direct them to your site's account creation page.
Smile.io Components Status
"I spend 2 hours trying to solve an issue and then realize it's due to an [EXTERNAL SERVICE] outage"
Every engineer at some point in time
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Frequently Asked Questions
- Is Smile.io down today?
- Smile.io seems to be having problems. You can check the incident details on the top of the page.
- I'm having issues with Smile.io, but the status is OK. What's going on?
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There are a few things you can try:
- Check the official status page for more information.
- Check the Twitter account for more information.
- How can I be notified when Smile.io is having issues?
- You can subscribe for updates on the official status page or create an account in IsDown. We will send you a notification in real-time when Smile.io has issues.
- Why use IsDown?
- We want to keep you updated on the status of the services that impact your company. You can setup a notification via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
- What happens when I create an account?
- You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service and get notifications.
- How can I pay for a subscription?
- You can go to the Billing section in your account and choose one of the plans. We've monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
- Can I get a refund?
- We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
- Are we missing an integration?
- Contact us, and we'll add it ASAP.
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