Is Smile.io Down?
Smile.io status is operational
Stats for Smile.io official incidents in the last 30 days
Number of Incidents
1 outages
Since last incident
7 days
Users reports for Smile.io in the last 12 hours
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Monitor and keep track of Smile.io's current and past outages
Minor · 7 days ago · lasted 3 days
Delays in processing functionality
Our team has identified an issue with platform wide delays in background processing functionalities. These delays include email notifications, VIP tier placement, processing referrals and program branding changes. Our team are actively investigating this issue and no data will be lost as a result of these processing delays. Thank you for your patience as we work to resolve this issue.
Minor · 5 months ago · lasted 4 days
We are currently investigating delays in processing for VIP programs. This means that it may take a little longer than usual after an order is placed to see updates in the panel or admin for the customer's correct VIP tier. No data will be lost as a result of these delays, and our team is looking into this issue. Thank you for your patience as we investigate and resolve this.
Minor · 6 months ago · lasted 24 minutes
Smile.io app temporarily unavailable for install
We are aware of an issue that is preventing our app from being installed. We are actively working to resolve this and will release an update here as soon as possible. We apologize for any inconvenience this may cause and appreciate your patience.
Minor · 6 months ago · lasted about 23 hours
Shopify POS points redemption down
We've been made aware of an issue with our Shopify POS integration that's causing points redemption to not work in Shopify POS. We are currently investigating this issue.
Major · 6 months ago · lasted about 1 hour
Smile scripts causing website load issues
We are actively investigating an issue where some of our scripts are causing intermittent load issues on merchants' sites.
Minor · 9 months ago · lasted about 14 hours
Email service provider issue - reward email sending is delayed
Due to some issues on our email service provider's (ESP) end - reward emails are currently significantly delayed. Note that if you use our passwordless login feature - this means that guests will temporarily not be able to login to the rewards panel via magic link. Our ESP is looking into the issue.
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- Is Smile.io down right now? What is Smile.io current status?
- Smile.io seems to be up and running. We've updated the status 4 minutes ago.
- Was Smile.io down today?
- Smile.io is up and running now. In the last 24 hours there was 0 outages.
- I'm having issues with Smile.io, but the status is OK. What's going on?
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There are a few things you can try:
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- Check the Twitter account for more information.
- Check on the top of the page if there are any reported problems by other users.
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