This chart provides user-reported problems for Smile.io in the last 12 hours. It's a collection of user reports from different sources.
We continuously monitor the official Smile.io status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Smile.io outages.
Major Resolved · 11 days ago · lasted about 1 hour
Smile scripts causing website load issues
We are actively investigating an issue where some of our scripts are causing intermittent load issues on merchants' sites.
Minor Resolved · 3 months ago · lasted about 14 hours
Email service provider issue - reward email sending is delayed
Due to some issues on our email service provider's (ESP) end - reward emails are currently significantly delayed. Note that if you use our passwordless login feature - this means that guests will temporarily not be able to login to the rewards panel via magic link. Our ESP is looking into the issue.
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Minor Resolved · 4 months ago · lasted about 6 hours
We've been made aware of an issue with our Shopify POS integration that's causing points redemption to not work in Shopify POS. We are currently investigating this issue.
Minor Resolved · 4 months ago · lasted 2 days
Temporary delays awarding points
Points awarding is currently delayed. Your customers will receive points for their actions later than usual. Our team will be monitoring processing times over Cyber Monday and will update this status page accordingly. While we don’t have an ETA on when processing will be fully completed, these delays are temporary, and your shoppers will not lose any data.
Minor Resolved · 4 months ago · lasted about 23 hours
Delays in points awarding
Points awarding is delayed by around 30 minutes ~ 4 hours. This means that your customers will receive points for their actions later than usual (about 30min to 4 hours after they complete their action). Our team will be monitoring processing times over the week of Black Friday and Cyber Monday and update this status page accordingly. While we don’t have an ETA on when processing will be fully completed, the delays are only temporary, and your shoppers will not lose any data.
Minor Resolved · 5 months ago · lasted about 20 hours
Smile Admin - Customer search degraded
The "customer search" functionality within Smile admin is experiencing degraded performance, which may cause delays or errors for merchants searching for newer customers at app.smile.io/customers. If you cannot find a particular customer, and urgently need to access their profile within Smile admin - please email [email protected] and provide your store URL, as well as the customer(s)'s email address.
Minor Resolved · 8 months ago · lasted 3 minutes
Delays across the platform (Smile admin, Smile panel, Smile API)
The Smile panel & Smile admin could be taking longer to load, or error’ing intermittently. If you are querying our API directly, you may also be seeing intermittent errors and generally slower response times. Our engineering team is looking into this issue.
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