Smile.io

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Stats

0 incidents in the last 7 days

0 incidents in the last 30 days

Automatic Checks

Last check: 4 minutes ago

Last known issue: 2 months ago

Latest Incidents

Resolved Customer Search Degraded

Between 2:30 and 3:00 Eastern Time, Smile's "customer search" functionality experienced degraded performance, which may have caused delays or errors for merchants searching for customers at app.smile.io.

Resolved Wix Merchant Subscription Plan Errors - Fix in Place

Smile Engineering noticed some incorrect data from Wix APIs and systems is causing display issues for a small group of merchants on the Wix platform. No store functionality has been impacted, but a few Wix Merchants may notice an incorrect Smile plan level through the rest of today, and a few erroneous emails about upgrades or downgrades to Smile plan levels may have been sent to a subset of Wix Merchants. No more Wix merchants will be impacted, and no merchants on other platforms are affected.

Resolved BigCommerce Merchants unable to create or modify rewards.

We are investigating reports that BigCommerce merchants are unable to configure new rewards or modify existing rewards for their loyalty programs. Merchants using platforms other than BigCommerce are not affected.

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