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Check the stats and details of the latest Smile.io outages and issues
Minor Resolved · 4 days ago · lasted about 6 hours
We've been made aware of an issue with our Shopify POS integration that's causing points redemption to not work in Shopify POS. We are currently investigating this issue.
Minor Resolved · 12 days ago · lasted 2 days
Points awarding is currently delayed. Your customers will receive points for their actions later than usual. Our team will be monitoring processing times over Cyber Monday and will update this status page accordingly. While we don’t have an ETA on when processing will be fully completed, these delays are temporary, and your shoppers will not lose any data.
Minor Resolved · 15 days ago · lasted about 23 hours
Points awarding is delayed by around 30 minutes ~ 4 hours. This means that your customers will receive points for their actions later than usual (about 30min to 4 hours after they complete their action). Our team will be monitoring processing times over the week of Black Friday and Cyber Monday and update this status page accordingly. While we don’t have an ETA on when processing will be fully completed, the delays are only temporary, and your shoppers will not lose any data.
Minor Resolved · about 1 month ago · lasted about 20 hours
The "customer search" functionality within Smile admin is experiencing degraded performance, which may cause delays or errors for merchants searching for newer customers at app.smile.io/customers. If you cannot find a particular customer, and urgently need to access their profile within Smile admin - please email [email protected] and provide your store URL, as well as the customer(s)'s email address.
Minor Resolved · 5 months ago · lasted 3 minutes
Delays across the platform (Smile admin, Smile panel, Smile API)
The Smile panel & Smile admin could be taking longer to load, or error’ing intermittently. If you are querying our API directly, you may also be seeing intermittent errors and generally slower response times. Our engineering team is looking into this issue.
Minor Resolved · 6 months ago · lasted 4 minutes
Delays in VIP tier processing
We are seeing some delays in processing of customer VIP tiers. This means that it may take a little longer than usual after an order is placed to see updates in the panel or admin for the customer's correct VIP tier. No data will be lost as a result of these delays, and our team is looking into this issue.
Minor Resolved · 6 months ago · lasted less than a minute
Slight delays in order processing (for Shopify merchants only)
We're seeing some intermittent delays in Shopify order processing. This means that it may take a little longer than usual after an order is placed for the points to be awarded to the customer. Our team is looking into this issue.
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